WASHINGTON, Dec 1 — American consumers spent a record US$10.8 billion (RM48 billion) online during “Black Friday” promotions, with many using artificial intelligence tools to find the best deals, Adobe Analytics announced yesterday.
Total sales were 10.2 per cent higher than on Black Friday in 2023, it said.
The biggest sales during the annual day-after-Thanksgiving promotions were for toys, jewellery, household appliances, skin- and hair-care products, clothes and electronic devices.
Passing the US$10 billion mark was an important step for electronic commerce, given that Black Friday shopping traditionally has been in brick-and-mortar stores, according to Adobe Digital Insights analyst Vivek Pandya.
The high spending totals were the result not of price inflation but of rising demand, Adobe said, adding that electronic sales had seen prices decline for 26 straight months — down 2.9 per cent in October from the same month in 2023.
AI appeared to play a significant role. Traffic on sites that use artificial intelligence to help guide consumers was up a huge 1,800 per cent from last year’s Black Friday, Adobe said.
An Adobe survey found that consumers used AI not just to find the best deals but to quickly locate specific articles or to get product recommendations.
Each year, Black Friday marks the opening of the year-end holiday sales season in the United States.
As Black Friday promotions continue, online consumers are expected to spend an additional US$5.2 billion on Saturday andUS $5.6 billion on Sunday, Adobe said. And record sales of US$13.2 billion are predicted for Cyber Monday, up 6.1 per cent from 2023.
For the full five-day period from Thursday through Monday, consumers are expected to spend a total US$40.6 billion online, up seven per cent from last year, Adobe said. — AFP
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